System Help

Below you will find the answers to the frequently asked questions in SiteWise.

If you can’t find the answer below, please contact us.

1 - How to login

Visit our login page and enter your email address and password.

2 - Forgot password

On the login page select the forgot password button. This will reset your password and send you an email with a temporary password.

3 - Starting an assessment

You can improve your SiteWise score by submitting a reassessment. Start by reviewing your report to identify areas to improve. Then select the ‘Start Reassessment’ button to proceed. Don’t worry, this reassessment starts from where you left off – all answers and uploaded evidence remain. Just add new evidence to the relevant question(s), then submit when ready. Our assessors will see the newly added evidence and complete your reassessment.

4 - Improving your score with a reassessment

You can improve your SiteWise score by submitting a reassessment. Start by reviewing your report to identify areas to improve. Then select the ‘Start New Reassessment’ button to proceed. Don’t worry, this reassessment starts from where you left off – all answers and uploaded evidence remain. Just add new evidence to the relevant question(s), then submit when ready. Our assessors will see the newly added evidence and complete your reassessment.

5 - Uploading evidence

You will need to upload evidence to each question in your assessment to support your answer. You can either click ‘add files’ and select a file from your computer or ‘drag and drop’ the file.

6 - Adding/editing/deleting a user

There is no charge for adding additional users to your account. To add, edit or delete a user visit the ‘users’ tab and follow the prompts.

7 - Editing your business profile

To edit your business name, contact details, types of business and areas you work in, visit the company profile tab.

8 - Purchasing an additional assessment

In your first year in SiteWise you get three attempts, within the first six months, at the assessment included in your fee. In subsequent years you will get one attempt. If you require more attempts at the assessment, you can purchase these once you are logged in. Select the ‘manual payment/adjustment’ button.

9 - Renewing your annual registration fee

Each year you will receive an email reminding you to renew your registration. Simply login to your account and select the blue ‘renew’ button.

10 - Insurance information

You can upload your company insurance documents, including your public liability insurance, to your SiteWise company profile. Upload a copy of the document, the amount covered and the expiry date and our system will even remind you when your insurance is about to expire.

To upload, follow these instructions:

Go to the ‘Documents’ tab:

Click on the ‘Upload Document’ button:

Fill in fields with the red asterisk* as these are compulsory. Then drag and click in the box to attach files:

Once complete you will see your documents listed: