Terms and Conditions

Terms of Use

The SiteWise product and website application, including the information it stores on behalf of members (Website), is owned by Site Safe New Zealand Incorporated (Site Safe). Any reference to we, our or us in these terms and conditions shall mean Site Safe. Your use of this Website is governed by these terms of use. By accessing and browsing this Website or acquiring the products and services accessible through this website, you agree to be bound by these terms of use.


1. General  

1.1 By using any of our products or services, you are bound by our terms and conditions. 

1.2 Where you have an individual agreement for services, you agree to these terms, and any additional terms.  

1.3 If any provision of these terms and conditions is invalid, void, illegal or unenforceable the validity, existence, legality, and enforceability of the remaining provisions shall not be affected, prejudiced, or impaired.  

1.4 Any matters or disputes connected with these terms will be dealt with by the New Zealand courts, and you agree to submit to their exclusive jurisdiction.    

1.5 We are under no liability whatsoever for any direct loss and/or expense (including loss of profit) suffered by the purchaser when they are in breach of these terms and conditions.  

1.6 In the event of any breach of these terms and conditions by us, the remedies of the purchaser shall be limited to damages and our liability shall not exceed the price of the goods.  

1.7 Neither party is liable for any default due to a Force Majeure. If the default is unlikely to be remedied within a reasonable time, either party can terminate the relationship.  

1.8 All products or services sold are for the purposes of a business and the provisions of the Consumer Guarantees Act 1993 are expressly excluded.    

1.9 Unless expressly stated in these terms, you will not assign or otherwise transfer your rights or obligations without our prior written consent.  

1.10 We reserve the right to change the terms at any time by updating them and republishing them on our websites. Unless stated otherwise, any changes will take effect immediately.  

2. Disclaimer  

2.1 We may not comment on any health and safety issues that were not identified during the delivery of services. We make no claim that all health and safety issues will be identified and accept no responsibility for any incidents that may arise from those unidentified issues. 

2.2 Any advice or recommendations provided by us are made in good faith as guidance that will assist the recipient in compliance with legal requirements, industry standards, and internal policies and procedures. It is solely at the discretion of the recipient to implement such guidance and we accept no liability for the outcome of implementing any advice or recommendations.   

2.3 The use of our services does not transfer any of your duties owed under the Health and Safety at Work Act 2015.  

3. Fees and Payment  

3.1 All prices are stated and billed in New Zealand Dollars (NZD) and are exclusive of GST. All price changes will be published on our website or in your signed agreement.  

3.2 An invoice will be provided for each purchase of a product or service. Payment is due in accordance with the due date.  

3.2.1 If you have a credit balance in association with your Account, this will automatically be deducted from the cost of your purchase. Any unclaimed credit balances that are older than 12 months will be retained by Site Safe.  

3.2.1 Excluding those with an account set out in 3.3, all invoices for courses must be paid at the time of booking. 

3.3 If you purchase any of our products or services on a subscription basis, your credit card information will be stored by the third-party service provider, and you will be required to authorise us to charge your credit card when payment is due (including applicable taxes and fees).  

3.4 A charge to account means the ability to charge your account on credit in accordance with agreed payment terms. You can apply for a charge to account by emailing accountspayable@sitesafe.org.nz and requesting an application form.  

3.4.1 We may vary your credit limit at our discretion. If any purchase is more than your credit limit, you must pay the excess in advance. 

3.4.2 Monies paid to Site Safe will be applied to the oldest outstanding invoice on your account.  

3.5 If full payment for the products or service is not made on the due date, we may engage debt collection services if necessary and you will be liable for any recovery fees incurred.  

3.6 If you dispute any invoice issued by us, let us know before the due date to begin the dispute process.  

3.7 Scheduling delivery of the product or service must occur within six months of purchase.  Some products or services will have shorter timeframes to be used within. This also applies to complimentary services offered. 

3.8 If you would like a refund complete and submit a  Refund Request Form to accountspayable@sitesafe.org.nz. We will review your request and respond within 14 working days.  

3.9 Student Rates are available to any individual currently enrolled in a NZ High School, Polytechnic or University for any of our foundational level courses.  

3.9.1 A valid student ID must be provided to customersupport@sitesafe.org.nz to book a course at student rates. 

4. Warranties  

4.1 You warrant that:  

4.1.1 all information you submit as part of our registration process, and all other information you provide to us is correct and accurate; and 

4.1.2 you will maintain and update the information provided to us so that the information remains accurate 

4.2 If you request products or services on behalf of a company or another person, you will have the appropriate authority to:  

4.2.1 provide information to us on their behalf.  

4.2.2 confirm they are aware of terms and conditions relevant to them.  

4.3 Where the delivery of a product or service is carried out at your workplace, you will ensure the workplace is secure and safe for our personnel to enter, and provide us with  

4.3.1 access to the relevant workplace and the use of all temporary facilities and support services; and  

4.3.2 any information, instructions, and participation of your personnel required to deliver the product or service.

5. Intellectual Property   

5.1 Unless otherwise agreed in writing the following ownership arrangements for intellectual property will apply:  

5.1.1 each party will remain the owner of any intellectual property they own that is not developed, commissioned, or created as part of the agreement.  

5.1.2 any data and information we collect while providing products or services is considered ‘factual IP’.  

5.1.3 anything we create while providing you with products or services is considered ‘developed IP’ and it is our intellectual property. 

5.2 Unless otherwise agreed in writing:  

5.2.1 you grant us a non-exclusive, royalty-free license to use any of your factual IP, and  

5.2.2 we grant you a non-exclusive, royalty-free license to any developed IP we provide you for your own internal business purposes.  

5.3 You will have no right to use any of our products or services unless all the fees have been paid and/or written permission from Site Safe New Zealand Incorporated has been given.   

5.3.1 When learners attend one of our courses, we grant them a non-exclusive, non-transferable, non-sublicensable, revocable license to use our materials for the period of the course.   

5.3.2 Except as expressly provided in these terms, learners may not copy, record, store, modify, distribute, re-share, publish, transmit, reproduce, or otherwise exploit any intellectual property.  

5.4 Any intellectual property provided by us or by you will not breach any third-party rights 

5.5 You may access, view, reproduce, use, and print any content from our websites when:   

5.5.1 you are using it in the way it is intended to be used; and  

5.5.2 you only use the content for non-commercial purposes or gain; and  

5.5.3 any reproduction of content includes a prominent acknowledgement of our rights in the relevant content in the following form:  

© Content has kindly been provided by Site Safe New Zealand Incorporated and all copyright belongs to Site Safe New Zealand Incorporated and must not be used in any format without the permission of Site Safe New Zealand Incorporated.  

6. Termination  

6.1 We reserve the right, at our discretion, to suspend or restrict your access to any products or services for any breach of these terms and any specific terms agreed.  

6.2 Agreements may be terminated by either party at any time subject to the cancellation policy of the products or services you are using. Any fees accrued up to and including the termination date must be paid. 

7. Confidentiality  

7.1 Confidential information is any information material to the operations of your business which cannot be learned outside of your business.  

7.2 All confidential information will be managed in accordance with our privacy policy 

7.3 You will ensure that personnel with access to confidential information are aware of and comply with the obligations under this clause.  

8. Third-party Information   

8.1 We may provide links to third-party information. These are provided for your convenience only and unless explicitly stated there is no implication that we check, endorse, approve, recommend or agree with the information. The third-party information will be subject to its own terms and conditions. 

8.2 To the extent permitted by law, we have no liability or responsibility to you or any other person for any loss of profits, savings, revenue, or data, and any other claim, damage, loss, liability, and cost (including legal costs on a solicitor and own client basis) in connection with any third-party information linked from our products or services.   

9. Liability and Indemnity  

9.1 We (or any of our officers, directors, or employees) will not be liable for any indirect loss suffered or incurred by you in connection with your access to or use of (or inability to access or use) any product or service, including our Websites or the content on or accessed through it. 

9.2 We make no representation or warranty that our products or services are appropriate or available for use in all countries or that the content satisfies the laws of all countries.  You are responsible for ensuring your own compliance with applicable local laws. 

10. Dispute Resolution  

10.1 If there is a dispute relating to our products or services, you must notify us in writing within ten working days of the issue arising. If we and you are unable to resolve the issue, a mediator will be appointed, and the costs shared equally by both parties.  

10.2 No legal proceedings will be issued until all reasonable steps have been taken to resolve the dispute.  

10.3 If you feel you have been unfairly treated during a course you must complete our Online Complaint Form or notify us in writing via post or email. If you feel your complaint has not been resolved, you can seek further support through  Tertiary Education Dispute Resolution.   

11. Non-Solicitation of Employees and Customers  

11.1 Neither party shall, (except with the prior written consent of the other party) directly or indirectly solicit or entice away or attempt to solicit or entice away:  

11.1.1 from the employment of a party, any employee of a party who is employed or engaged in any services which are relevant to the Agreement; or  

11.2 any customer of the other parties who is in receipt of any services which are relevant to the Agreement.  


12. Content Accuracy  

12.1 We try and make sure the information on the websites is true and up to date, however, we are not responsible for any incorrect or incomplete information.  

13. Security of information   

13.1 You agree to keep any access information, including username and password that enables you to access our website, secure and confidential.   

13.2 You must not permit any other person to use your secure information.  

13.3 You are responsible for all access to, and use of the websites or any products or services using your username and password.   

13.4 You must notify us of any actual or suspected unauthorised use by sending an email to comments@sitesafe.org.nz.   

13.5 No data transmission over the Internet can be guaranteed as totally secure. You transmit data to us at your own risk and we do not warrant and cannot guarantee the security of any information transmitted to us.